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Privacy Notice

This Privacy Notice explains how Thinking Dogs collects, uses, stores and protects your personal information when you contact us, visit our website, or use our dog walking, dog sitting and dog training services.

Who We Are

Thinking Dogs provides dog walking, dog sitting and dog training services in North London, including Muswell Hill, Hornsey and surrounding areas.

If you have any questions about this Privacy Notice or the way we use your personal information, please contact us at:

What Information We Collect

We may collect and store the following information:

  • Your name.

  • Your address.

  • Your email address.

  • Your phone number (mobile and/or landline).

  • Your dog’s name, breed, age, temperament, behaviour and medical information.

  • Emergency contact details.

  • Vet contact details.

  • Booking, payment and invoicing information.

  • Any information you choose to give us through our website, email, telephone, text message, social media or in person.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Arrange consultations, walks, sittings and training sessions.

  • Provide and manage our services.

  • Contact you about your dog, booking or appointment.

  • Deal with emergencies.

  • Send invoices and record payments.

  • Keep business, tax and accounting records.

  • Improve our services and website.

Lawful Basis for Using Your Information

We use your information where it is necessary to:

  • Perform a contract with you, or to take steps to enter a contract.

  • Meet legal or regulatory obligations.

  • Carry out our legitimate business interests (such as running and improving our business).

  • Use your consent, where consent is needed (for example for marketing emails or optional cookies).

Sharing Your Information

We may share information with trusted third parties where necessary, such as:

  • Website, email or booking service providers.

  • Payment processors.

  • Our accountant.

  • Emergency services, a vet or other relevant professionals in the event of an urgent welfare issue.

We only share the information needed and take reasonable steps to protect it.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected for, including any legal, accounting, tax or insurance requirements.

Cookies

Our website may use cookies and similar technologies. Essential cookies are used to help the website function properly. If we use non-essential cookies, such as analytics or marketing cookies, we will ask for your consent where required and provide more information in our Cookie Policy.

Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Ask us to delete your information.

  • Ask us to restrict or object to certain processing.

  • Withdraw consent where we rely on consent.

  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your information.

How to Contact Us

If you have any questions about this Privacy Notice or your personal information or wish to exercise any of your rights, please contact Thinking Dogs at thinkingdogs@yahoo.co.uk.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page.

Last updated:  June 2026

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